Privacy Policy

Your privacy matters to us at TieUpZone

Last updated: January 15, 2025

Information We Collect

At TieUpZone, we understand that financial forecasting requires careful data handling. When you use our platform, we collect information that helps us provide better forecasting services while maintaining the highest privacy standards.

Personal Information

Name, email address, and contact details when you create an account
Company information and business details for accurate forecasting models
Financial data you choose to upload for analysis purposes
Communication preferences and subscription settings

Technical Information

We automatically collect certain technical information to improve our services. This includes your IP address, browser type, device information, and usage patterns within our platform. This data helps us optimize performance and ensure security.

How We Use Your Information

Your information serves specific purposes related to our financial forecasting services. We don't sell your data or use it for purposes beyond what's necessary for providing our services.

Creating personalized financial forecasting models based on your business data
Sending important updates about your account and forecasting results
Improving our algorithms and forecasting accuracy
Providing customer support and technical assistance
Ensuring platform security and preventing unauthorized access

We never use your financial data for marketing purposes or share it with third parties for their commercial benefit. Your forecasting data remains confidential and is used solely to provide you with accurate financial predictions.

Data Storage and Security

Given the sensitive nature of financial forecasting data, we implement robust security measures that align with Vietnamese data protection requirements and international best practices.

Security Measures

256-bit SSL encryption for all data transmission
Regular security audits and vulnerability assessments
Secure data centers with restricted physical access
Employee background checks and confidentiality agreements
Regular backup procedures to prevent data loss

Your data is stored on servers located within Vietnam to comply with local data residency requirements. We maintain multiple backup copies and implement disaster recovery procedures to ensure your information remains safe and accessible.

Your Rights and Choices

Under Vietnamese privacy laws and our commitment to transparency, you have several rights regarding your personal information. We make it easy for you to exercise these rights through your account dashboard or by contacting us directly.

Access Your Data

You can view and download all personal information we have about you, including your forecasting history and account details.

Update Information

Make changes to your personal details, business information, and communication preferences at any time through your account settings.

Delete Your Account

Request complete deletion of your account and associated data. We'll remove all information within 30 days of your request.

Data Portability

Export your forecasting data and analysis results in standard formats if you choose to move to another platform.

Data Sharing and Third Parties

We maintain strict control over your information and only share data when absolutely necessary for service delivery or legal compliance.

Limited Third-Party Services

Cloud hosting providers for secure data storage (all based in Vietnam)
Payment processors for handling subscription payments
Email service providers for sending account notifications
Analytics tools to improve platform performance

All third-party services we use are bound by strict confidentiality agreements and must comply with Vietnamese data protection standards. We conduct regular audits to ensure these partners maintain appropriate security measures.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, maintain your login session, and understand how you use our forecasting tools.

Essential cookies for login and security functions
Performance cookies to optimize loading times
Preference cookies to remember your dashboard settings
Analytics cookies to understand usage patterns

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We don't use cookies for advertising or marketing purposes.

Data Retention

We keep your information only as long as necessary to provide our services and comply with Vietnamese legal requirements.

Active account data is retained while your subscription is active
Forecasting history is kept for 3 years after account closure
Financial records are maintained per Vietnamese business law requirements
Communication logs are deleted after 2 years
Technical logs are automatically purged after 12 months

If you request account deletion, we'll remove all personal information within 30 days, except for data we're legally required to retain for business records or regulatory compliance.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you through email and provide a summary of what's changed.

Minor updates, like clarifications or additional examples, are posted directly to this page with an updated date. We encourage you to review this policy periodically, especially before uploading new financial data or changing your account settings.

Questions About Your Privacy?

Email us at: contact@tieupzone.com

Call us: +84932372166

Visit us: 52 Đình Đông, Lạch Tray, Lê Chân, Hải Phòng 01234, Vietnam